1. About

1.1 Company details. Haslemere Retail Ltd (company registration number 06121612) (we and us), is a company registered in England and Wales and our registered office and trading address is address is 60 High Street, Haslemere, Surrey. Our VAT number is  904 381 734 . We operate the website www.anyahaslemere.co.uk

1.2 Contacting us. To contact us telephone on 01428 658 255 or email info@anyahaslemere.co.uk 

1.3 How to give us formal notice of any matter under the Contract is set out in clause 14.2.

2. Our contract with you 

2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.

2.2 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3 Your copy. You should print a copy of these Terms or save them to your computer for future reference. 

3. Placing an order and its acceptance

3.1 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms. Alternatively you may place an order by telephone by contacting our Customer Service Team on +44(0)1798 344 165.

3.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.

3.4 Accepting your order. Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence and when the Goods have been dispatched we will send you confirmation (Dispatch Confirmation)

3.5 If we cannot accept your order. If we are unable to supply you with the Goods because the Goods are not in stock or for any other reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.

4. Our goods

4.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

4.2 Although we have made every effort to be as accurate as possible, all sizes, dimensions and measurements indicated on our site have a degree of tolerance.

5. Return and refund 

5.1 You may cancel the Contract and receive a refund, if you notify us as set out in clause 5.3 within 7 days of your decision to cancel the Contract. 

5.2 However, this cancellation right does not apply if the Goods have been worn or damaged by you. 

5.3 To cancel the Contract, you must complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method we will email you to confirm we have received your cancellation. 

You can also email us at info@anyahaslemere.co.uk or contact our Customer Services team by telephone on 01428 658 255

If you are emailing us please include details of your order to help us to identify it.

5.4 If you have returned the Goods to us under this clause 5 because they are faulty or mis-described, we will refund the price of the Goods and will refund you on the credit card or debit card used by you to pay. Once goods have arrived at Anya Haslemere in the condition it left the shop.

5.5 We hope you are happy with your purchase from Anya Haslemere but in case you are not, please see below.

If you wish to return an item please contact info@anyahaslemere.co.uk within seven days.

If you are unhappy with our products, they can be returned or exchanged provided they are in the original, saleable condition with all original tags attached within 14 days of receipt. Unfortunately after this time we can not offer you a refund or exchange.

We will not accept returns on any non-faulty items that have been worn or have tags removed. Shoes must be return in original box, shoes returned without their original boxes can not be accepted.

To complete your refund we require a receipt or proof of purchase.

If you receive a faulty item please contact info@anyahaslemere.co.uk immediately with your order number, detailing the fault.

As we are not responsible for any goods lost or damaged in transit back to us, we would advise you to send your return via registered post.

Any items that are not received within the relevant time frame will be accepted at the sole discretion of Haslemere Retail Ltd.

5.6 Refunds Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your are approved your refund will be processed within 10 days. Any refund will be credited to the original payment card.

Please note postage fees will not be refunded. Postage costs for returned goods are the customers responsibility and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied.

6. Delivery, transfer of risk and title

6.1 Delivery will be within 30 days after the date on which we email you to confirm our acceptance of your order. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 12 (Events outside our control) for our responsibilities when this happens.

6.2 Delivery is complete once the Goods have been delivery at the address for delivery set out in your order or collected by you or a carrier organised by you to collect them from us and the Goods will be at your risk from that time.

6.3 You own the Goods once we have received payment in full, including all applicable delivery charges.

6.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods. 

7. No international delivery 

7.1 Unfortunately, we do not deliver to addresses outside the UK. 

7.2 You may place an order for Goods from outside the UK, but this order must be delivered to a UK address. 

8. Price of goods and delivery charges 

8.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. 

8.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed. 

8.3 The price of Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect. 

8.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery & Returns page. 

9. How to pay 

9.1 You can only pay for Goods using a debit card or credit card. We accept the following cards: Visa Debit, Visa, MasterCard and American Express.

9.2 Payment for the Goods and all applicable delivery charges is in advance. We will charge your debit card or credit card at time of purchase. 

10. Our liability

10.1 We only supply the Goods for use by you, and you agree not to use the Goods for any resale purposes.

 10.2 Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  • any other liability that cannot be limited or excluded by law. 

10.3 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes. 

11. Termination 

11.1 Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:

  • you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 10 days of you being notified in writing to do so;
  • you fail to pay any amount due under the Contract on the due date for payment;

11.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination. 

11.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect. 

12. Events outside our control 

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control). 

12.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

12.3 You may cancel the Contract affected by an Event Outside Our Control , which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges 

13. Communications between us 

13.1 When we refer to “in writing” in these Terms, this includes email. 

13.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email. 

13.3 A notice or other communication is deemed to have been received: 

  • if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address; 
  • if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or 
  • if sent by email, at 9.00 am the next working day after transmission.

13.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email,  that such email was sent to the specified email address of the addressee. 

13.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action. 

14. General 

14.1 Assignment and transfer.

  • We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.
  • You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

14.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives). 

14.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you. 

14.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 

14.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.

Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.